Our Company
Our objective is to help our customers make better decisions, get better results and be more productive. We do this by leveraging deep customer understanding to combine leading content and data sets with powerful technologies in global platforms to build increasingly sophisticated information-based analytics and decision tools that deliver enhanced value to professional and business customers across market segments.
ABOUT RELX
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive
It means that if you have an operation, there’s a good chance your surgeon has used our tools to increase the chance of a positive outcome. If you use online banking, our anti-fraud systems are likely to be verifying your identity to keep your money safe. If you ever need a lawyer, they might be using our tools to increase your chance of winning the case, and whenever you buy a product, someone along the supply chain has probably benefited from one of our hundreds of trade shows. And that’s not all. Around the world, doctors, nurses, consumers, drivers, students and more all find their lives are improved every day as a result of our work.
We are confident that our ability to leverage artificial intelligence and other technologies, as they evolve, will continue to be an important driver of customer value and growth in our business for many years to come.
Technology is a key enabler at RELX and we leverage our resources, capabilities and infrastructure across the organisation. We are continually building new products and data and technology platforms, re-using approaches and technologies across the company to create platforms that are reliable, scalable and secure.
Even though we serve different segments with different content sets, the nature of the problems solved and the way we apply technology has commonalities across the company. We also leverage technology to improve operational efficiencies.
Around 11,000 technologists, over half of whom are software engineers, work at RELX. Annually, the company spends $1.7bn on technology. The combination of our rich data sets, technology infrastructure and knowledge of how to use next generation innovation allow us to create effective solutions for customers.
We serve customers in four market segments: Risk; Scientific, Technical & Medical; Legal; and Exhibitions.
RELX | REED ELSEVIER
RELX | Reed Elsevier is the shared services arm of RELX. We provide high-end knowledge services across the value chain to support RELX businesses in all the market segments where we operate.
We have offices in Manila and Iloilo and satellite locations in Cebu, Davao, Poland and Malaysia. We are proud to be the employer of choice for professionals who are looking for future-ready careers in Legal, Technology, Finance and Accounting, Sales, Marketing, Human Resources, and Customer Support.
OUR
MISSION
Our Operations
The Reed Elsevier Philippines global operations center is structured around these divisions:
Business Management and Finance provides support through the services by the team of facility and asset management, office administration, procurement, finance and accounting, payroll, and business continuity management.
Business Services & Optimization provides support for all operational teams and stakeholders with key services including Quality Management, Continuous Improvement, Workforce Management, Metrics Reporting & Analysis, Training, Business Analysis and Invoice Processing.
Customer Support Operations hosts all RELX group’s work relating to the following services: order processing, fulfilment operations, multi-level customer service, tiered technical support and customer onboarding, with a spectrum of support ranges across the print, online and packaged solutions products as delivered through voice, email, chat and even social media platforms.
Finance and Accounting Hub ensures compliant processes and that accurate financial information are relevantly recorded and reported. The team provides services through the towers of record to report, order to cash and procure to pay.
Human Resources handles talent acquisition, employee relations, total rewards management, employee engagement, organization development, corporate communications and HR reports & analytics that provides support for Reed Elsevier Philippines employees across different sites.
Legal Administration provides support through contract management and review, legal research and administrative support for the regional attorneys, which ensures our partners are able to deliver paralegal requirements for the business.
Primary Law Operations partners with other RELX Group teams to track, collect, fabricate and edit various types of legal content, which provides legal, tax, regulatory and news & business information and analysis to legal corporate, government, accounting and academic markets.
Program Planning & Implementation team ensures the successful execution detailed plans for all major REPH transitions and initiatives as supported by highly-trained and experienced Project Managers to manage all work migrations into Reed Elsevier Philippines.
Publishing and Editorial Operations division is home to content and legal editors, designers, forms developers, and editorial administrators who edit, write, summarize, enhance, format and create the online products, books, documents, newsletters and tools that customers use.
Risk Solutions Operations division provides support with various work functions under customer service, data processing, technology operations and shared services.
Sales and Marketing Operations is composed of unique and creative individuals with different talents which handles campaigns, creatives, data management, analytics and research, digital, accounts management, sales support & retention, and customer migration & sales development.
Technology Operations division manages mission critical information and communications technology systems and services. The team also designs and builds computer programs or applications that automate various business processes and tasks.
